Grievence Redressal

Computer Engineering

GRIEVANCE REDRESSAL CELL

MECHANISM :

The Committee Grievance Redressal Cell (GRC) is formed as per Clause 1 of section 23 of the AICTE Act, 1987 (52 of 1987) AICTE & and as per the letter No. 1-101/DPG/AICTE/Ombudsman/2012 dated 9th July 2012.This cell at MMIT is formed to provide a fair, safe and harmonious work environment.Grievance Redressal Cell hears the grievances in a fair, impartial and confidential manner.

OBJECTIVES :

To ensure a consistant mechanism for Redressal of various issues faced by the students, parents and employees.
To maintain cordial Student – Student relationship, Student- Teacher relationship, Teacher- Teacher relationship.
To initiate accountable and responsible attitude among all to have a harmoniousm environment in the College campus.
To resolve grievances in schduled time with complete confidentiality.

GRIEVANCE REDRESSAL CELL :

The Redressal cell considers only formal grievances and on the principles of natural jusyice.

The structure of the cell is as follows.

Grievance Redressal Cell
Sr. No	Name of Committee Members	Designation	Department
1	Mr. R. S. Patil	Functional Head	Mechanical
2	Dr. U. P. Moharil	Member	Engg. Sciences
3	Mr. S. G. Rathod	Member	Computer
4	Mr. J. M. Bakliwal	Member	E&TC
5	Mr. U. R. Wankhede	Member	Office
6	Mrs. Reena Kokane	Member	Library
7	Mr. Anil Pawse	Member	Hostel

FUNCTIONS:

To conduct formal hearings and merit of grievances and to hold the invesigation according to the case.
To investigate grievances subjected to policy with privacy and confidentiality.
To work out a resoution of the issues to obtain the facts through relevant sources in a fair manner.
To ensure disposal of every application in a maximum period of one month of the receipt of application.

TYPES OF GRIEVANCES :

The Grievances may broadly include the following complaints of the aggrieved students

Academic issues
Non-Academic issues
Extra – curricular and Extension
Amenities and Maintenance
Placement and Internships
General Administration
Harassment by colleague students or the teachers etc

PROCEDURE FOR REDRESSAL OF GRIEVANCES :

The student or Parent or Staff member who want to place a grievance shall bring the issue first to the Head of the respective Department who try to resolve the issue.
The respective Department unable to solve the grievance or grievent is dissatisfied with the resolution the the grievant is free to approach the Grievance Redressal cell.
The cell is not satisfied with the resoltion decided by the respective department or upon the grievant written request then cell cell will fix a date for hearing and intimation is given to the respective department and also to the grievant.
If the solution is not found through hearing then cell will have the right to interview witnesses and make all the efforts to find a resolution on the issue.
The investigation report will be submitted to the Head of the Institution.
After completion of proceedings the Grievance Redressal Cell and Head of the Institution communictes the decision to both the parties.
The disposal of the grievance is considered and closed whenii.The grievant has not responded within two weeks from the date of receipt of information on resolution.
The grievant accepts the resolution
The proceedings of each grievance should be documented systematically and all the members of Grievance Redressal Cell.
Information of proceedings shall be kept confidential and can be viewed only by the